Privacy Policy

1. Introduction

West African Technical & Vocational Training Center (WATVTC) respects your privacy and is committed to protecting your personal data. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our website and services.

By using our Services, you consent to the data practices described in this policy. If you do not agree with our policies, please do not use our Services.

2. Information We Collect

We collect information in the following ways:

Information You Provide

• Account Information: Name, email address, password, and profile photo
• Profile Data: Educational background, institution, and learning preferences
• Communication Data: Messages sent through our platform, support inquiries
• Payment Information: Billing details processed by our payment providers

Information Collected Automatically

• Usage Data: Course progress, quiz scores, completion status, time spent learning
• Device Information: IP address, browser type, operating system
• Cookies: Session data, preferences, and analytics information

3. How We Use Your Information

We use your information to:

• Provide, maintain, and improve our educational services
• Create and manage your account
• Track your learning progress and issue certificates
• Personalize your learning experience with AI-powered recommendations
• Send important updates about courses, assignments, and deadlines
• Respond to your inquiries and provide customer support
• Analyze usage patterns to improve our platform
• Prevent fraud and ensure platform security
• Comply with legal obligations

4. Information Sharing

We may share your information with:

• Service Providers: MoodleCloud (our learning management system), payment processors, analytics providers
• Instructors: Course instructors may see your progress and submissions
• Institutions: If enrolled through a partner institution, they may receive progress reports
• Legal Requirements: When required by law or to protect our rights

We do not sell your personal information to third parties for marketing purposes.

5. Data Security

We implement appropriate technical and organizational measures to protect your personal data, including:

• SSL/TLS encryption for data in transit
• Secure password hashing
• Regular security assessments
• Access controls limiting who can view your data

However, no method of transmission over the Internet is 100% secure. While we strive to protect your data, we cannot guarantee absolute security.

6. Cookies & Tracking

We use cookies and similar technologies to:

• Keep you logged in to your account
• Remember your preferences
• Analyze website traffic (via Google Analytics)
• Provide live chat support (via Tawk.to)

You can control cookies through your browser settings. Disabling cookies may affect the functionality of our Services.

7. Your Rights

You have the right to:

• Access: Request a copy of your personal data
• Correction: Update or correct inaccurate information
• Deletion: Request deletion of your account and data
• Portability: Receive your data in a portable format
• Opt-out: Unsubscribe from marketing communications

To exercise these rights, please contact us at [email protected].

8. Data Retention

We retain your personal data for as long as your account is active or as needed to provide services. Course completion records and certificates may be retained indefinitely. If you request account deletion, we will remove your data within 30 days, except where we are required to retain it for legal purposes.

9. Children's Privacy

Our Services are not intended for children under 13. We do not knowingly collect personal information from children under 13. If you believe we have collected such information, please contact us immediately and we will take steps to delete it.

10. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of significant changes by posting the new policy on this page and updating the "Last updated" date. We encourage you to review this policy periodically.

11. Contact Us

If you have questions about this Privacy Policy or our data practices, please contact us: